Technical Support Chemist Jobs in Shelton CT \ Engineering Job Recruiters

Posted: 12/04/2024 Industry: Engineering Job Number: 40136840 Pay Rate: $70000-75000 / year

Job Description

Title: Technical Service Support ChemistLocation: Shelton, CTSalary: $70-85k DOESummary: Assists Service Manager in providing quality technical and application support across our microwave products used for digestion, extraction and chemical synthesis; our mercury analyzers; and our clean chemistry line of products. This role will be responsible for troubleshooting client issues in a professional and timely manner; as well as maintaining detailed notes in our database. The ideal candidate will be client centric, where they are always willing able to find an answer for the customer.Responsibilities:

Utilize outstanding communication skills to provide remote technical support (troubleshooting) client issues via phone and email
Customer Support calls are triaged by the Service Coordinator before transferred to the
Technical Service Support Specialist for assistance
Partner with Service Manager and SRL (Milestone Partner) as needed to obtain resolution for client
Provide quotations for non-contract work orders
Ensure timely service and client communication by field team
Follow up with client for service satisfaction survey
Follow SOP (standard operating process) for proper escalation of unresolved issues to the appropriate internal team members
Keep accurate and detailed records of inquiries and resolutions.
Update SharePoint with service notes, updated parts lists, service manual, etc.
Where applicable turn resolutions into a SOP document to send to future clients.
Take an active lead developing and providing Service Department team with training documentation and modules.
Serve as a backup for Service Coordinator and Service Manager across these areas:
Dispatching work orders (reactive repairs, PO work and monthly MMs, PMs, etc.)
Entering new instruments (warranties, dispatches, etc.)
Daily Transfer Orders for all service-related part requests
Revenue (quoting, calling/emailing to follow up)
RMA’s, Meter tracking, NIS part ordering

Qualifications:

Bachelor's degree in Chemistry, Mechanical Engineering, Electrical Engineering, or related
2-5 years work experience in at least one of the following settings
Contract laboratory: fast pace and time sensitive in servicing client needs
Analytical instrumentation company: providing technical customer support
Experience with microwave technology or complimentary areas such as analysis, calibration, maintenance, or troubleshooting instrumentation
Electromechanical experience/aptitude
Computer architecture knowledge, analytical instrumentation software knowledge, and
experience upgrading and troubleshooting software and hardware are a plus
Experience reading electrical schematics and use of multimeters measurements: AC/DC current, amperage, resistivity, continuity
General knowledge of single wave spectrometer measurements
Commitment to excellent customer service
Strong attention to detail, record keeping, and organizational skills
Excellent written and verbal communication and interpersonal skills
Ability to prioritize and manage multiple responsibilities in a fast-paced environment
Proficient in MS Office applications
Experience with Salesforce or ServiceMax (or similar platforms) is preferred

#hp360

Meet Your Recruiter

Jacob Liebowitz
Recruiter

Jacob started with Lighthouse Professional Services’ Shelton branch as a Sourcing Specialist in October 2021 and transitioned into a Staffing Specialist role in January 2022. The mentorship of Dan Dubay and Ben Champagne has helped him fast-track his career. Jacob is motivated to further his knowledge of the technical/engineering field so that he can develop into a top-performing recruiter.

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About Shelton, CT

Discover exciting job opportunities in Shelton, Connecticut today! Nestled in the scenic New England region, Shelton offers a perfect blend of historic charm and modern innovation. With renowned art galleries like the Jones Family Farms and Shelton Historical Society, as well as the beautifully preserved Beardsley Park showcasing the town's natural beauty, there is no shortage of culture and outdoor activities to enjoy. Join a thriving community with top-notch dining options like Liquid Lunch and scenic spots like the Shelton Riverwalk to unwind after work. Don't miss out on a chance to advance your career in this vibrant and welcoming town!

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Technical Support Chemist